Legal
Refund and Cancellation Policy
Last updated November 14, 2026.
This page matches how billing works in the product today.
The free trial
Month to month starts with a 14-day free trial. A card is required to start it. Stripe hosts the card form and keeps the full card number and security code. jewl stores the brand, last four digits, and expiration.
The card is not charged during the trial. If you cancel before the trial ends, you are not charged. If you do not cancel, the card is charged $297 a month when the trial ends.
Month to month
Month to month is $297 a month, charged each month to the card on file. You can cancel anytime.
To cancel, open Billing in the app and choose Manage billing. Cancellation stops future months, and the dashboard stays open until the month you paid for ends. jewl does not refund a month that was already paid.
If a charge fails, the dashboard is locked until the card is updated. Partner booking links keep working.
Prepay
Prepay is $2,851.20 for 12 months. The Black Friday prepay is $1,800 for 18 months. Prepay 6 months, get 12 free. That works out to $100 a month. It is good through Friday, November 27, 2026 at 11:59 PM Eastern.
Prepay has no free trial. The price is for the full term, charged once on the day you prepay. It renews for the same term at the end unless you cancel first in Manage billing. jewl does not refund a prepay after it is made, except where the law requires a refund.
A wrong charge
If a charge is wrong, use the contact form and choose Billing or refunds. Include the company name, the last four digits of the card, and the date of the charge.
Cancellation and refund questions go to the contact form.